FAQ
Frequently asked questions about customs clearance
We have gathered the questions clients ask us most often. Did not find your answer? Call us — we will be glad to help.
How much will the customs charges (duty and VAT) be?
The amount depends on the tariff classification and the value of the goods. To calculate it we need an exact description of the products — sometimes with the detail the Customs Tariff requires.
Once the tariff code is determined, we present a calculation of duty and import VAT.
Which documents are needed for clearance?
The basics are the invoice, the packing list and transport documents (CMR, Bill of Lading or Air Waybill).
Depending on the delivery terms a transport invoice may be needed, and certain goods require additional certificates and declarations.
What are your office hours?
The office is open Monday to Friday, 8:00–16:00.
Do you serve clients from all of Poland and remotely?
Yes. Clearance is electronic, so a client at the other end of Poland — or abroad — can be served entirely remotely.
We operate at customs offices, designated and approved places nationwide. For large clients we help obtain authorisation for an approved place at their own premises.
How long does customs clearance take?
Export clearance usually takes about 1 hour and import about 2–3 hours — counted from the moment of filing, i.e. after the goods are presented at the office or approved place.
Several factors affect the time, including document checks and physical inspection.
How quickly can we start working together?
Clearance is possible once a correctly signed power of attorney is in place — with an electronic signature we can act within about an hour.
If a company needs an EORI number or VAT settled in the return, each of these formalities usually takes one business day.
Do the goods have to be presented for clearance?
Yes — the goods must be at a customs office or an approved place. Exceptions exist but are strictly regulated and apply to special cases (e.g. oversized loads).
Are postal consignments exempt from charges?
Low-value consignments are exempt from duty — up to EUR 150. For VAT the threshold is EUR 45.
For low-value consignments (up to EUR 150) a flat charge of EUR 3 per item is additionally being introduced. We confirm the current rules individually.
What is the difference between a direct and an indirect representative?
A direct representative acts in the name and on behalf of the client — responsibility for the data in the declaration stays with the client, who provides that data.
An indirect representative acts in their own name but on behalf of the client and bears far greater responsibility. Our agency acts as a direct representative.
What about goods requiring permits or markings (CE, sanitary, CBAM)?
Already at the clearance stage — especially for imports — the customs authority checks every restriction. At that point the importer must hold the required permits, decisions and declarations, and the goods must be properly marked.
That is why we advise as early as the ordering stage. Missing documents can end in a decision to re-export the goods.
Do you publish a price list?
We quote individually. The price depends on the procedure the goods are declared to, the number of tariff items in the declaration and any additional steps and documents (e.g. a temporary-storage declaration or a certificate of origin).
Do you serve private individuals?
Yes. Among other things, we handle customs clearance of cars imported from the USA and other countries by private individuals.